SHIPPING POLICY

Shipping Charges:

  • Shipping is free for all domestic orders unless otherwise specified.
  • Shipping for international orders is charged on actual basis in the current situation. We shall inform the applicable charges before payment

How long will it take for the order to reach me?

Your order will be despatched within 7 days of receiving the payment for your order. The average time of delivery of products takes about 7-10 days for domestic orders; and about 10-14 days for international orders. We ship via reputed logistics companies so that the package reaches you in shortest span of time and in good condition. However, if courier service is not available in your area then we ship via SpeedPost.

Considering the current situation and rather unusual times, delays occur due to restrictions though we strive at delivering the product to you within the estimated delivery timelines. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments.

How can I track my order?

We will send you a confirmation mail regarding despatch of your order mentioning the tracking number and the name of delivery partner. You can also track your order from “Track Your Order” section.

DELIVERY 

  • Delivery takes 7-10 working days. Delivery time excludes payment verification & administrative processes.
  • Orders are dispatched within a week upon payment verification excluding weekends & public holidays.
  • Delivery is trackable 
  • The customer or addressee (anyone living at the address) will be required to sign for the package at the door.
  • Once the order is shipped, we will send you an intimation mail mentioning the tracking details and name of the courier company. You need to co-ordinate with the courier company in case you want the delivery of the product at a later date depending upon your availability. 

RETURN & EXCHANGE POLICY

We preach Happy Shopping that is smooth and easy for you so we suggest you read through our terms and conditions prior to making purchases. A purchase once made indicates you have acknowledged, understood and hence have agreed to our terms & conditions. We love to get it right for you, every time you trust us with your purchase.

At our end, our quality team ensures that we send you the product size and style as ordered by you.

Once a product has been sold, we follow an exchange policy wherein you exchange for a smaller or bigger size of the same clothing product. Kindly go through our detailed size chart given for each product before making the purchase.

However, in case the desired size is out of stock then you receive a credit note from Magique that can be used on Magique website within 30 days from the date of issue. The credit note will be emailed to you within 48 hours of receipt of the product to be exchanged if it is eligible for exchange. The credit note needs to be used in one go and not in parts.

For any exchange or replacement, please write to us at care@themagique.com within 24 hours of delivery of the order.

Upon acknowledgement of your email, please dispatch the product to us with original packing and tags intact within 48 hours of this acknowledgement email. Since we do not have a reverse pickup facility, the product needs to be sent to us by the customer at their expense which is non-returnable. The cost of shipping to and from for the product to be exchanged is to be borne by you. Magique will not be responsible for any lost shipment.

Product should be unused, unworn, unwashed, undamaged, with all its labels and tags intact with original packaging will be eligible for exchange.

All products that are on sale, discount, offer, bought with a coupon or gift voucher are not covered under exchange and there is no exchange in this case. We suggest you go through our detailed size chart before making the purchase.

Our customised or made to order product do not come under the purview of return and exchange. We suggest you share your exact garment measurements before confirming a custom-made order.

We strongly recommend you go through the pictures and product details before purchasing a product. Exchange is not accepted in case the customer does not like the feel, material or colour of the product. You can contact us at the numbers mentioned or write to us in case you want more details about the product.

Please bear in mind that these are handmade and handcrafted products and may involve slight variation in colour and print which is the hallmark of handmade and handblock printed products. This adds to the charm of each product making it unique and one of its kind. Slight colour variation is possible due to camera and light effect, as also your camera/ desktop colour setting.

The order will be exchanged or replaced only once per order if it is eligible for exchange as per our exchange policy. Magique’s decision remains undisputed and the customer agrees to abide by the decision.

International orders are not eligible for return or exchange.

There is no return or exchange for Saree, Home Décor and Accessories Categories

Cancellation of an order 

Prepaid orders are not eligible for cancellation.

REFUSAL TO PROCESS AN ORDER

Magique endeavours to process and deliver the order at the earliest. However, due to unavoidable reasons we reserve the right to remove any product from the website at any time. In such cases, Magique’s decision is final and we will not be liable to you or any third party for removal of any product from the website.

These will be exceptional cases only when we are unable to process an order. Some of the reasons could be :
Limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

In such cases, we shall refund the entire amount to you via online mode of transfer within 7 working days.

We may also require additional verification or information before accepting any order.

We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

PAYMENTS:

Modes of payment:

  • Cash on delivery – Coming Soon

FAQs:

  • In case the desired size for exchange is not available, how will I receive my credit note?

The credit note will be emailed to you that needs to be used within 30 days on the Magique website. The credit note needs to be used in one go and not in parts.

  • I want to exchange only a part of my order. Can I do that?

Yes you can exchange a part of your order that is eligible for exchange. However, you need to send us an intimation mail within 24 hours of delivery of the order to you. There are certain items that are not eligible for exchange – please go through our exchange policy in detail.

  • Exchange denied. Why?

o Exchange/Return not accepted if the product is used, worn, washed, damaged and does not have the original packing and tags intact.

o Products that are on sale, discount, offer, bought with a coupon or gift voucher, customised or made to order products are not covered under exchange.

o Exchange is not accepted in case the customer does not like the feel, material or colour of the product. You can contact us at the numbers mentioned or write to us in case you want more details about the product before you place your order.

o Please bear in mind that these are handmade and handcrafted products and may involve slight variation in colour and print which is the hallmark of handmade and handblock printed products. This adds to the charm of each product making it unique and one of its kind. Slight colour variation is possible due to camera and light effect, as also your camera/ desktop colour setting.

o International orders are not eligible for return or exchange.

o No exchange or return for Saree, Accessories, Home Decor categories.

  • Can I cancel my order?

Prepaid orders are not eligible for cancellation.

INTERNATIONAL SHIPPING

• Countries we are shipping to:
We are shipping worldwide via reputed logistics companies.

• What are the international shipping costs and duties?
Shipping for international orders is charged on actual basis. We shall inform the applicable charges before payment. Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address. The customs and duties for international customers will be borne by the customer and cannot be estimated by us.

In case of non-payment of duties and taxes to receive the shipment as mandated by your country of shipment, Magique will not entertain a request for a return or refund.

• Delivery Time 

o From the time of shipping, it will take about 10-14 working days for your international order to reach you.

o International orders are dispatched as soon as all the products in your order are ready with us. We don't dispatch incomplete/ part orders. 

o Delivery time excludes payment verification & administrative processes.

o Orders are dispatched within a week upon payment verification excluding weekends & public holidays.

o Once the order is shipped, we will send you an intimation mail mentioning the tracking details and name of the courier company. You need to co-ordinate with the courier company in case you want the delivery of the product at a later date depending on your availability.